At Swim Equipment Store, we’re committed to your complete satisfaction with our competitive swim gear and aquatic equipment. If you’re not entirely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order, provided they are:

  • In original condition
  • Unused with original tags attached
  • In the original packaging

Non-Returnable Items: For hygiene reasons, we cannot accept returns on ear plugs, nose clips, and any swimwear (including female race suits, female two pieces, and boys/girls swimwear) unless they arrive defective.

How to Initiate a Return or Exchange

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and reason for return.
  2. Wait for Approval – Our team will review your request and send return instructions within 2 business days.
  3. Pack Your Items – Securely package the items in their original packaging with all tags attached.
  4. Ship Your Return – Send the package to our address at:
    1405 Mercedes Avenue, Panama City, US 32401
    Note: Return shipping costs are the customer’s responsibility unless the item is defective.
  5. Wait for Processing – Once received, we’ll inspect your return and process within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we receive and approve your return. Shipping fees are non-refundable.

For exchanges, we’ll ship your replacement item once we receive your return. If the replacement item costs more, you’ll be charged the difference. If it costs less, we’ll refund the difference.

Defective or Wrong Items

If you receive a defective item or the wrong product, please contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Swim Equipment Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name(s)] – Reason for return: [Brief Explanation] – Preferred resolution: [Refund/Exchange for [Product Name]] – Order date: [MM/DD/YYYY] – Shipping address: [Your Address] Please let me know the next steps for completing this return. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For customers outside the United States (excluding Asia and select remote regions):

  • You are responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may be subject to currency fluctuations

If you have any questions about our returns policy, don’t hesitate to contact our customer service team at [email protected]. We’re here to ensure you have the best experience with your swim equipment purchases.

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