Welcome to Swim Equipment Store’s FAQ page! We’re here to help competitive swimmers, fitness enthusiasts, and swimming families get the gear they need with confidence. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Product Questions

What types of swim gear do you offer?
We specialize in high-performance swim equipment for all ages and skill levels, including:
  • Competition gear (racing goggles, race suits, kickboards, pull buoys)
  • Training equipment (fins, paddles, snorkels)
  • Accessories (ear plugs, nose clips)
  • Apparel for men, women, boys, and girls
  • Junior and kids’ swimming equipment
  • Aqua aerobics gear
How do I choose the right size for swimwear?
Our product pages include detailed size charts for each item. For competition suits, we recommend checking the manufacturer’s sizing guide as competition cuts often run smaller than regular swimwear. If you’re between sizes or unsure, our customer service team at [email protected] can help you make the right choice.
Do you sell team/swim club equipment in bulk?
Yes! We frequently outfit entire swim teams and clubs. For bulk orders, please contact us at [email protected] for special pricing and expedited shipping options.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide to help swimmers across the globe access quality equipment (excluding select remote areas in Asia and other locations). During checkout, our system will automatically confirm if we can deliver to your address.
What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx, arrives in 10-15 days after dispatch. Recommended for urgent needs.
  • Free Shipping: Available for orders over $50, shipped via EMS, arrives in 15-25 days after dispatch. Great for larger orders when you can plan ahead.
How long does order processing take?
We process all orders within 1-2 business days. You’ll receive a dispatch notification with tracking information as soon as your package leaves our facility in Panama City, Florida.
When should I order for an upcoming swim meet?
For competition gear, we recommend choosing Standard Shipping and placing your order at least 3 weeks before you need the equipment to account for any potential delays. This gives you time for any necessary adjustments or exchanges.

Returns & Exchanges

What is your return policy?
We stand behind our products, but if you need to return an item for any reason, you have 15 days from receipt to initiate your return. Please contact our customer service team at [email protected] to begin the process. Items must be in original, unworn condition with tags attached.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long do refunds take?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. Processing times by your bank or credit card company may vary.

Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information. We never store your full credit card details on our servers.
Do you offer gift cards?
Currently we don’t offer physical or digital gift cards, but we’re considering this for future updates to our store!

Account & Technical Questions

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.
How can I contact customer service?
Our dedicated customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST).

Still have questions? Don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re passionate about swimming and committed to helping you find the perfect gear for your aquatic journey!

Swim Equipment Store – Helping swimmers of all levels dive into excellence since day one.